Frequently Asked Questions

At Grab The Gold we take customer service very seriously. Please take a minute to see if the answer you need is here. Or, click one of the links below to jump to the section that pertains to your question!

Product Questions

There are many ways to save!

This is our best every day deal! Set up a Gold Club Subscription (receive a shipment every 15, 30, 45 or 60 days) and save 10% on ALL orders.

You can save up to 10% by ordering in volume. Details are in the product description.

Check out our current contests and giveaways on our Social page.

Get notified by email of special discounts and sales. If you have ordered from our website, you will automatically receive these email offers. If not, please Sign up to receive updates.

Follow us on Instagram, Facebook or Twitter. Turn on notifications so you don’t miss a sale!

We hope to one day be found in stores everywhere! Until then, please use our store locator by entering your zip code. (link to store locator) If you do not find a store near you, you can order from our website or from Amazon.

You can also download our Product Request Form and take it into your local gym, coffee shop, smoothie or juice bar, bike shop, pharmacy, nutrition store...anywhere you want to see Grab The Gold.

We ship year round so we get this question a lot! A lot of people love their Grab The Gold bars melted like a fresh cookie. Some customers even microwave them or leave them in a hot car on purpose! Because we use high quality chocolate (not that fake waxy coating stuff!) the chips melt easily when above room temperature. If this happens to your bars, don’t panic! They are not ruined and will still be delicious. Just bring your bars inside and let them sit for a few hours to reform, or you can even stick them in the fridge.

We have made Chocolate Peanut Butter for more than 27 years! In October 2017, we will introduce a NEW flavor. We have more flavors planned, so stay tuned! Sign up to receive updates

Yes! As we grow, we would like to have a separate facility to process bars with almond, cashew or other tree nut butters. While this doesn’t appeal to those with peanut allergies, we hope to be able to cater to that group of people one day as well! Sign up to receive updates.

While some people may not prefer to use soy in their diet, we like that soy is a complete plant protein. That means it contains all of the essential amino acids necessary for human nutrition.

Because soy is a plant-based protein, it allows Grab The Gold to be vegan friendly and dairy-free. Other bars that use dairy-based protein, such as whey, can can cause digestive issues like bloating and cramping.

Although there is controversy around soy, we use high quality non-GMO soy. There are a handful of other popular bars that use soy as well. Clif, Kind, Luna Bar and Lara Bar all use soy in their chocolate peanut butter bars.

As we continue to grow and introduce more flavors to our product line, we hope to offer a soy-­free option in the near future. We understand that everyone has different dietary and nutrition needs and that products with soy are not right for everyone. We would love to keep you posted on any developments down the road as we work on a product that caters to those who need a soy-free bar! Sign up to receive updates. 

Yes! Our FDA-inspected facility is dedicated gluten free.

Yes, it is. We have third party ELISA testing on our ingredients and our product to ensure it is gluten free. The FDA guidelines for gluten free are >20ppm (less than 20 parts per million), and guidelines for certification are >10ppm. Our ingredients and the product do not show ANY traces of gluten.

While oats do not contain gluten, they can often be cross contaminated with other glutenous grains from growing methods, harvesting or processing. We have third party ELISA testing on our oats to ensure they are gluten free. The FDA guidelines for gluten free are >20ppm (less than 20 parts per million), and guidelines for certification are >10ppm. Our oats do not show ANY traces of gluten.

We are proud that Grab The Gold bars are preservative free! The shelf life is 12 months. We suggest you eat your bars in the first few months for ultimate freshness. If you find a bar forgotten in your gym bag or tucked away to keep it hidden from your spouse or kids, just check the “Best By” date on the back of your wrapper!

Yes! Storing your bars in the fridge or freezer slows or halts their aging. Cryotherapy always preserves! Lol.

LOYALTY PROGRAM QUESTIONS

You earn Loyalty Points for every purchase automatically. No sign-up is required. After your order ships, the points are added to your account. You can use the points towards your next order, or save them up. Explore more about the Loyalty Program.

GOLD CLUB SUBSCRIPTION QUESTIONS

PLEASE NOTE: If you have a pending unshipped order, you can NOT update it online. Please contact our office directly to make changes!

When you log into your account, you are able to make the following changes:

Gold Club Subscription Actions

  • Place Order Now: This allows you to get your next subscription sent immediately. The next order date will automatically be reset.
  • Edit Bill-To Information: Use this to update the billing address for the credit card used for your Gold Club Subscription. This is separate from your main account information.
  • Edit Payment Information: Use this to update the credit card used for your Gold Club Subscription. This is separate from your main account information.
  • Edit Ship-To Information: Use this to update the shipping address for your Gold Club Subscription. This is separate from your main account information.
  • Skip Next Order: Use this to skip the next order and resume at the next interval, whether your Gold Club Subscription was set up on 15, 30, 45 or 60 day intervals.
  • Suspend Subscription Indefinitely: Use this option to cancel future orders of your Gold Club Subscription. If you have a pending order, it will not cancel that order. When you are ready to resume your shipments, just place a new order.

Log into your account online > scroll to Subscriptions > click on the Subscription Order Number > Scroll to Subscription Actions > there is a list of actions you can take.

If you’re unsure that a change was saved, or you’d rather have us help you, then give us a call! You can also email us or start a chat and we can get those changes made for you!

At this time, this is the only thing that you are unable to edit within your online account. Please give us a call, email or start a chat and we will make the changes for you!

Yes! Log into your account online > scroll to Subscriptions > click on the Subscription Order Number you wish to change > Scroll to Subscription Actions > then Place Order Now. This allows you to get your next subscription sent immediately, and you will receive an email order confirmation. The next order date will automatically be reset.

Or better yet, give us a call, send us an email or start a chat and we will do it for you!

Yes, no problem! Log into your account online > scroll to Subscriptions > click on the Subscription Order Number you wish to change > Scroll to Subscription Actions > then Skip Next Order. This will skip the next order and resume at the next interval, whether your Gold Club Subscription was set up on 15, 30, 45 or 60 day intervals.

Or better yet, give us a call, send us an email or start a chat and we will do it for you!

PLEASE NOTE: If you have a pending unshipped order, you can NOT cancel it online. Please contact our office directly to make changes!

Log into your account online > scroll to Subscriptions > click on the Subscription Order Number you wish to change > Scroll to Subscription Actions > then Suspend Subscription Indefinitely. This option will cancel future orders of your Gold Club Subscription. If you have a pending order, it will not cancel that order. When you are ready to resume your shipments, just place a new order.

Or better yet, give us a call, send us an email or start a chat and we will do it for you!

PLEASE NOTE: If you have a pending unshipped order, you can NOT update it online. Please contact our office directly to make changes!

Changing the shipping address in your account WILL NOT change the address on your Gold Club Subscription. It must be edited within the Subscription.

Log into your account online > scroll to Subscriptions > click on the Subscription Order Number you wish to change > Scroll to Subscription Actions > then Edit Ship-To Information or Edit Bill-To Information.

Or better yet, give us a call, email or start a chat and we will do it for you!

PLEASE NOTE: Changing your credit card information in your account WILL NOT change the credit card on your Gold Club Subscription. It must be edited within the Subscription.

Log into your account online > scroll to Subscriptions > click on the Subscription Order Number you wish to change > Scroll to Subscription Actions > then Edit Payment Information.

Or better yet, give us a call, send us an email or start a chat and we will do it for you!

SHIPPING QUESTIONS

Sorry, we are unable to allow pick ups! We are a manufacturing facility and not open to the public.

Placing delivery instructions in your order will not affect your delivery. We do not communicate with your delivery drivers. But, there’s good news! The US Postal Service and FedEx have customized services just for your situation!

My USPS: Track USPS shipments, get delivery alerts, and reschedule delivery.

FedEx Delivery Manager: Customize delivery times, request to deliver to another address or FedEx location, sign for a package remotely

FedEx and the US Postal Service are able to leave your package at your door without a signature. If your email confirms your package was left at your address but you do not see it, please take the following steps before contacting us:

  • Check thoroughly around the area beside your door to see if the package is there
  • Check with family members to see if they brought the package inside
  • Check with neighbors to see if they accepted your package

If you still haven’t located your order, we can help! Call, email, or chat with us. You can also fill out the form below.

Lost Package Search

Please provide as much information as possible. You do not have to complete every field to submit your Package Search.

We will contact the carrier and initiate a trace on your package. It often takes 2-7 days for a trace.

We will make every effort to get your Gold into your hands quickly!

If you have the shipping confirmation email sent from orders@grabthegold.com, you can click on the tracking link in the email.

If you do not have access to the shipping confirmation email, Log into your account online > scroll to and click on your Order Number > then click the Package Tracking button.

Or better yet, give us a call, send us an email or start a chat and we will do it for you!

Yes, we ship to Military APOs, and to international addresses. If you did not see your country in the options, please call, email or start a chat so we add that option.

We always pass on our discounted business rates to our customers. If you pay for shipping, there may be a few reasons for a slight increase. Please remember, we have no control over the shipping rates. The rate are pulled directly from the USPS or FedEx websites through the shopping cart.

If your package is shipped by USPS, please note they will always have an annual increase. If your package is shipped by FedEx, their rate is calculated by weight and zip code, as well as daily fuel rates, so it is subject to small daily changes.

WHOLESALE QUESTIONS

Yes, we would love for you to offer Grab The Gold bars to your customers! Fill out our Wholesale Application  and we will do our best to get back to you within 24­-48 hours.

We’re excited that you’re considering adding Grab The Gold bars to your shelves! Being a wholesaler is a great way to offer a healthy snack to your customers and bring extra profit to your business! Fill out our Wholesale Application and we will do our best to get back to you within 24­-48 hours.

Log into your account online > scroll to and click on your Order Number > then click the Printable Invoice button.

Or better yet, give us a call, send us an email or start a chat and we will do it for you!

PRIVACY AND SECURITY QUESTIONS

Absolutely not! We respect your privacy, and use the information in your account to fulfill your order. We may use your email to contact you regarding your order, to send you updates on our products, or notify you of sales we are running. We will never sell or share your information or email address with anyone!

Yes, we take the privacy of our customers very seriously. The entire shopping experience is encrypted and secure. All credit card information is encrypted and stored in a secure PCI (Payment Card Industry) Compliant security standard. Our shopping cart is PCI Compliant Level 1 Certified eCommerce platform. The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment.

Log into your account online > scroll to and click on your Order Number > then click the Printable Invoice button.

Or better yet, give us a call, send us an email or start a chat and we will do it for you!

Still can't find what you're looking for?

Get a hold of us and we'll help you right away!

Grab The Gold grab-the-gold-contact-page-icon-online-300x300 FAQ

Online

Use one of these handy forms to get a hold of us.

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By Phone

Give us a call anytime Monday - Friday between 9:00am and 5:00pm CST.

 

Phone: (615) 349-1109
Toll Free: (877) 349-1109
Customer Care: Extension 1

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